HELPIT takes the processing of personal data very seriously. We are committed to ensuring the highest level of protection for your personal data in accordance with the Belgian Act of December 8, 1992, and applicable European regulations. In this section, you will find details regarding the collection of personal data and how we use it.
The personal data collected is stored and processed by HELPIT srl, 210BT5 Chaussée de Tubize, 1440 Wauthier-Braine, Belgium (hereinafter referred to as HELPIT).
This refers to the data you share with HELPIT when making a purchase (online, by email, by phone, or in-store), when you contact our customer service department, or when you submit a complaint. This also includes personal data provided when you create or activate your HELPIT account. It may also include data you provide when sharing your feedback on our products and services. We collect and process data when you browse our website (see our Cookie Policy).
HELPIT also uses data collected from third parties, provided that you have given your consent to those third parties.
Whether a piece of information is required or optional is indicated by an asterisk (*) at the time of collection. Some information is collected automatically as a result of your actions on the site.
Examples of the data we collect:
last name, first name, mailing address, email address, phone number, gender, date of birth, order history, history of cases related to our customer service, requests for refunds of the price difference, products viewed, and browsing data on our website…
HELPIT collects and processes your data for specific and lawful purposes. The processing of your data is largely carried out within the framework of the sales contract between you and HELPIT. Certain processing activities are then carried out to serve legitimate interests, based on your consent, or to comply with legal obligations (such as, for example, our tax or accounting obligations).
Your data is processed for the following purposes
– To manage your orders and provide you with the services you have requested, such as home delivery of your order, preparation of your order for pickup at one of our stores or at a pickup location, etc.
– Manage your requests submitted to our customer service department, such as product repairs or scheduling a visit from a HELPIT technician for a repair.
– To send you information:
You may, of course, opt out of receiving commercial emails at any time by clicking the unsubscribe link at the bottom of our emails. You can also send us your request by email to -info@helpit.be-, or by mail to 210BT5 Chaussée de Tubize, 1440 Wauthier-Braine, Belgium.
– To personalize and improve our services and communications. We use your data to better understand your expectations and tailor the messages we send you so that they are as relevant as possible. For example, we may use your browsing or purchase history to suggest products that might interest you. If you contact us at 0497/20 97 56, the conversation may be recorded for training purposes. The goal is to help our employees learn how to best answer our customers’ questions.
– Creating and managing your HELPIT account. This information will be used to make it easier for you to navigate our websites and place online orders by pre-filling your personal information in the order form.
– Fraud prevention. If a purchase is paid for by installment, we request a copy of the front of the ID card to prevent abuse and fraud. This copy is sent securely to our accounting department. A fraud check may also be performed during an online purchase.
– Conducting research. We may use your data in an anonymized form to generate statistics and reports regarding the use of our services and the sale of our products.
– Surveillance Cameras: We use surveillance cameras in certain stores. A sign at the store entrance indicates their presence. Recorded footage is retained solely for the purpose of identifying potential theft or fraud. This footage may be shared with law enforcement or the appropriate authorities as part of an investigation.
We retain your data throughout our business relationship and for the average lifespan of your device. The length of time your data is retained may vary depending on your last contact with HELPIT, as well as the type of device you purchased (for example, we retain your data longer if you purchase a washing machine than if you purchase a PC). This allows us to provide you with the best possible after-sales service.
Surveillance camera footage and telephone conversation recordings are retained for 1 month.
HELPIT may share your personal data with third parties in order to outsource services:
– Partners who provide services on our behalf and at our explicit request. For example, a delivery service to deliver or ship orders, a repair shop to repair a defective device…
– Sometimes, IT devices are repaired at your home by the vendors themselves (or a designated partner). In such cases, your data will be transferred to them so they can schedule an appointment with you.
– For our marketing campaigns, we use third-party service providers and share your personal data with them, in particular to send personalized emails and letters, to conduct analyses that help us better understand our customers and their behavior (e.g., Google, Facebook) or to send you personalized ads via external platforms (e.g., Google, Facebook, Instagram).
– Suppliers of products we sell in connection with a product recall or an important announcement regarding that product.
– When you make a purchase on our Marketplace, your information is shared with our partner seller so that they can deliver the product you ordered.
We ensure that these third parties handle your personal data securely. Please note that if your data is transferred outside the EU, the transfer is governed by a contract that provides safeguards that are at least as strict as the relevant European regulations.
As a consumer, you have the right to access your personal data at any time. You have the right to correct or delete inaccurate or outdated data, and the right to object to the processing of your personal data. You may also exercise your right to be forgotten or to data portability. To do so, please send your request to the email address -info@helpit.be-, or to the mailing address 210BT5 Chaussée de Tubize, 1440 Wauthier-Braine.
You may opt out of receiving commercial emails at any time by clicking the unsubscribe link at the bottom of our emails. You can also send us your request by email to -info@helpit.be-, or by mail to 210BT5 Chaussée de Tubize, 1440 Wauthier-Braine.
If you have a complaint regarding the exercise of your rights, please contact us at the email address above, via the DPO email address, or through our customer service department. You may also contact the Data Protection Authority via the website www.autoriteprotectiondonnees.be. They can be reached by email at contact@apd-gba.be or by phone at 02/274 48 78.
HELPIT is committed to taking technical and organizational measures to protect the information and personal data it collects. The goal is to protect your data from destruction, loss, or unintentional or unauthorized modification. These measures include, among other things, the use of a firewall and restricting access to personal data to HELPIT employees only to the extent necessary for them to perform their duties.
To receive a free copy of this privacy policy or if you have any questions regarding the processing of your personal data, you can contact HELPIT by email at -info@helpit.be- or at the address below.
HELPIT has appointed a Data Protection Officer (DPO) whose role is to ensure that we comply with the laws governing the processing of personal data. You can contact our DPO at the address below.
-info(AT)helpit.be
-HELPIT srl
210BT5 Chaussée de Tubize, 1440 Wauthier-Braine
This Privacy Policy was drafted on May 24, 2020, and may be amended at any time. You will not be notified of changes in advance, but you will always find the most recent publication date on this page.
USE OF COOKIES
WHAT ARE COOKIES?
Cookies are Small data files automatically stored on the hard drive of your computer or mobile device when you visit a website. These files contain a unique identifier.
WHY DOES HELPIT USE COOKIES?
These cookies make your visits easier and speed up your subsequent access to the site. They are also used to personalize the site according to your preferences (browsing preferences, language, screen resolution, etc.), tailor our offerings, and provide you with product recommendations. In particular, cookies help ensure that you do not keep receiving the same information or have to re-enter your data each time you visit our site.
These cookies may also be linked to your personal data, including the email address you provided when you registered or accessed one of our online services, in order to send you, for example, personalized advertisements specifically tailored to you. Cookies also help us analyze website usage to identify and resolve any malfunctions.You do not need to enable cookies in your browser to access our site. However, you will not be able to place an order on our site if your cookies are disabled.
HOW LONG ARE THESE COOKIES STORED?
Cookies are stored for a period of one year
CAN I REFUSE COOKIES?
Most browsers allow you to accept or reject cookies and to be notified whenever a cookie is used. You are free to reject these cookies, although doing so may affect your browsing experience and the functionality of the services on the site. Please consult your browser’s help function for more information.
HELPIT USES COOKIES SET BY THIRD PARTIES. WHAT DOES THIS MEAN?
Our website contains cookies set by third parties. These cookies are used to collect browsing information and determine which advertising content is likely to match your interests.
ADVERTISING COOKIES
These cookies allow HELPIT and its partners (such as advertising networks) to collect information about you and your behavior on vandenborre.be as well as outside of our website. HELPIT and its partners then use this information to tailor the ads you see online.
Advertising cookies are used, among other things, to track which ads you have viewed or clicked on, to determine whether you place orders after viewing or clicking on an ad posted on a partner site, and to show you more relevant ads based on your social media usage.
GOOGLE ANALYTICS
Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses a cookie to analyze how our site is used and allows us to generate reports on activity on our website. This helps us understand how visitors use our site. You can find more information about data processing by Google Analytics via this link
www.google.com/analytics/terms/fr.html.
THE USE OF SHARING TOOLS
Our website uses a few social media tools in the form of share buttons that make it easy for visitors to share information with their friends on certain social networks. Therefore, when you visit a page that includes such a plug-in, you may encounter cookies from those websites. These sites are not managed by HELPIT. By using these links, you agree to the privacy policies of these sites. These sites may also set a cookie if you are logged into their services. In this way, they may also collect data to show you ads on other sites that they consider relevant based on your interests.
You can manage your advertising preferences on the website www.youronlinechoices.com/be-fr .
Contact us today to request a personalized quote and schedule a visit from an expert for an on-site audit to analyze and address your needs.
Contact us today to request a personalized quote and schedule a visit from an expert for an on-site audit to analyze and address your needs.
Contact us now and place your order for equipment.
