With this 80% (on average), telephony is therefore a significant part of a company’s communication. Given the current situation and the future we’re heading toward, how can we ensure that this communication continues to function remotely? Here are some of the benefits of cloud-based telephony that HelpIT offers its customers.
1. A telephone system tailored to YOUR needs—with no technical limitations!
The telephony solution offered by HelpIT is a VIRTUAL PBX (VoIP). This means there’s no need to invest in expensive hardware (servers, switches, etc.); all you need are simple, compatible phones, which can be integrated into your existing IT system. No maintenance or updates are required; everything is handled without any action on your part or the need for a technician to visit your site(s). We don’t impose a specific operating method; instead, we base the configuration on YOUR needs. The setup can be adjusted at any time, and you’ll have access to certain features that allow you to manage specific tasks on your own, such as scheduling, managing calendars, managing contacts, and checking your voicemail, etc.
In addition to these features, HelpIT offers to integrate your CRM with your phone system (subject to verification and a feasibility study)
HelpIT already offers this for Dentasoft and Ortholeader:
2. Your landline number on all your devices!
In Belgium, 57% of companies allow occasional work from home, and on average, 75 to 80% of employees no longer have a dedicated desk. Despite this, YOUR customers still expect to be able to reach your employees at their usual phone number.
Our solution allows you to integrate your employees’ business landline numbers into their computers (personal or work) and smartphones (personal or work) via softphones (software). This means your employees can be reached on their landline numbers from anywhere, with simple and efficient centralized management. Let HelpIT explain how!
3. Optimal flexibility and accessibility.
Owning your own physical telephone system involves high costs for purchase, installation, and investment. You must purchase the management hardware, phones, and licenses based on the number of users or outgoing lines, and set aside a budget for each update or addition.
The solution offered by HelpIT involves very little cost. All you need to do is purchase compatible phones, configure them, and put them into service—that’s it.
Our phone system is secure; we work with a partner that has chosen to invest in its own infrastructure, which is hosted in Belgium. Your phone service will therefore not be “somewhere in the cloud,” but rather on BELGIAN servers.
With a LOCAL, PHYSICAL call center, an outage can happen quickly (due to faulty equipment, a power outage, an update, etc.) and have serious consequences for your business. Our phone system is protected by automatic redundancy solutions in the event of a failure. In addition, our partner’s data centers, located in Zaventem and Leuven—which are situated in different geographic areas—are equipped with uninterruptible power supplies and automated control systems.
Did you know that 85% of people don’t call back when no one answers? Your customers expect an immediate response. Have you ever calculated the impact of missed calls on your business?
According to Telenet:
According to a survey by Telefoonboek.nl among our northern neighbors, about 60% of businesses are difficult to reach during business hours. This obviously results in a loss of revenue for them, since 30% of consumers who cannot reach a business are trying to make an appointment or a reservation. One in four callers says they turn to a competitor when their call isn’t answered.
Our phone system ensures that your employees never miss a call. Depending on the configuration, the call can be forwarded to the employee’s computer or smartphone, to a coworker, etc.
4. An effective collaboration tool, regardless of location or distance!
Our telephony solution offers a cross-platform system designed to maximize communication and, as a result, collaboration. Organizing conference calls, and more… Anything is possible.
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